We strive to process and ship orders quickly, within 24–48 hours after they are placed. Once your order has been shipped, you will receive an email with tracking information.

In the shipping confirmation email, you will find detailed tracking information so you can follow the progress of your order. Simply use the provided tracking details to track your package via our delivery partner’s website.

We always strive to deliver your package with the best carrier and service for your country.

All information about delivery times and shipping rates per country can be found on our shipping page.

Your refund will be processed within 10 to 15 days.

For more information, please visit our Returns & Refund Policy page.

We offer several payment methods to make your shopping experience simple and secure. Here are the payment options we accept:

• Credit and Debit Cards – We accept most cards, including Visa, Mastercard, and American Express.
  
• Local Payment Methods – In certain countries, we accept solutions such as iDEAL, BanContact, or Sofort.
  
• PayPal – Use your PayPal account for an easy and secure payment.
  
• Klarna – Buy now, pay later. Depending on your location, you may pay later with Klarna.
  
• Mobile Payment Services – Depending on your location, you can pay with Apple Pay, Shop Pay, or Google Pay.

You can leave your email address on the relevant product page.

That way, you’ll automatically be notified as soon as the item is back in stock.

We stand behind the quality of our products and aim to resolve any concerns or issues promptly.

Our warranty typically covers manufacturing defects and workmanship issues for a specific period from the date of purchase.

Please note that warranty terms may vary between different products.

We strive to process and ship orders quickly, within 24–48 hours after they are placed. Once your order has been shipped, you will receive an email with tracking information.

In the shipping confirmation email, you will find detailed tracking information so you can follow the progress of your order. Simply use the provided tracking details to track the package via our delivery partner’s website.

All orders are shipped within 1–3 business days.

International delivery takes 7–12 business days, depending on where you live. We ship to all countries, except certain islands.

The total delivery time consists of processing time plus shipping time.

• Orders received on weekdays before 23:00 (CEST) ship the same day.
  
• Orders placed after 23:00 (CEST) ship the next day.
  
• Orders placed on weekends ship on Mondays.
  

The estimated delivery time shown at checkout and on our shipping page is calculated from the day your order is dispatched.

Because we process orders quickly, it’s unfortunately not possible to change or cancel an order after it has been placed.

If you need help with your delivery, we’re here to help. Please contact our customer service team at support@berrlino.com.

We understand that circumstances can change, but because we focus on fast processing, we begin preparing your order for shipment as soon as it is received. For this reason, we kindly ask customers to double-check their order before completing payment.

If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team. We’re here to help in every way we can, within the limits of our rapid processing system.

If the item(s) are not to your liking, you can always return them within 30 days.

If your tracking information shows that your order has been delivered but you haven’t received it, you can follow these steps:

1. Check the delivery address
   
   Double-check that the address you entered at checkout is correct. Sometimes packages may be delivered to a neighbor, reception desk, or another location on your property.
   
2. Look for delivery notes
   
   Check if the carrier has left a notice. Occasionally, packages are placed in a secure location or handed to a receptionist if you weren’t available.
   
3. Contact the carrier
   
   Reach out to the shipping company listed in your tracking information. Provide your tracking number and explain the situation. They can often give more details or initiate an investigation.
   
4. Contact customer service
   
   If you still cannot locate your package, get in touch with our customer service team. Provide your order details and tracking information, and we’ll help resolve the issue to ensure you receive your order as quickly as possible.
   
5. File a claim
   
   In some cases, if a package is marked as delivered but not received, a claim must be filed with the carrier. Our customer service team can assist you with this and provide the necessary documentation.
   

If you notice the mistake shortly after placing your order, please contact our customer service team immediately. The sooner you let us know, the greater the chance of correcting the address before the order is shipped.

If your order has already been processed or dispatched, and our customer service cannot update the address, you will need to contact the shipping company directly. Depending on their policies, you may request to have the package redirected or forwarded to the correct address. This often involves an additional cost and is subject to the carrier’s approval.

To avoid similar issues in the future, always double-check your delivery address before completing your order. Make sure all details, including apartment number, street name, and postal code, are correct.

VAT is included in the prices shown for all purchases made through our website.

You will not encounter any additional VAT charges during the checkout process.

We strive to provide transparent pricing to make your shopping experience as simple as possible.

If you have any questions or need more information, you are always welcome to contact our customer service team for assistance.

You will receive an order confirmation by email immediately after placing your order. This email contains your order number (at least 6 digits), order summary, and delivery address.

Check your spam/junk folder:

Sometimes the confirmation email may end up in your spam or junk folder by mistake. Please take a moment to check these folders.

Still haven’t received it?

If you’ve checked your spam folder, waited a short while, and confirmed that your email address is correct but still haven’t received the order confirmation, please contact our customer service team.

Provide your order details, including your full name and order number, and we’ll help verify your order status and resend the confirmation if needed.

If you have any questions, don’t hesitate to reach out – we’re happy to help.

Our experts are available 7 days a week to answer any questions you may have.

Contact: support@berrlino.com

We aim to respond to all inquiries within 24 hours.